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• We always behave with professional integrity. We treat those with whom we have contact in a fair and respectful manner and without discrimination and we encourage others to do the same.
• We observe all relevant laws and regulations within our jurisdiction. This means not only working within the law, but within the spirit of the law.
• We put our clients’ interests at the heart of our decision-making. We earn their trust by understanding their needs and delivering excellent service to build long term and stable relationships.
• We actively listen to our clients and we deal with any complaints efficiently, fairly and with understanding.
• We treat our clients’ information with the appropriate confidentiality and we carefully record the right information to help serve them and keep their records accurate and up to date. We are members of the Information Commissioners Office (ICO).
• We are individually accountable for everything that we do, and we act at all times with honesty, care and diligence.
• We act only within the limits of our personal competence and any limits of authorisation we may have.
• We understand the impact our individual actions can have, and we ensure that any actions we take, both inside and outside of work, do not harm the reputation of the Company or of any of our colleagues.
• We give fair and proper consideration and appropriate priority to the interests and requirements of our colleagues. We bring the best of ourselves to work and support one another working as one team to realise our full potential.
• We actively communicate both internally and externally and we do so in a clear, consistent, constructive and polite manner.
• We strive to develop and improve ourselves and encourage this in others, to achieve performance excellence and self-motivation, applying a “can do” philosophy to all our business interactions.
• We are fully transparent and judicious to ensure we have no conflicts of interest which could compromise our judgement. We will escalate any situation where we perceive there could be such a conflict to ensure it is managed appropriately.
• We preserve the integrity of all the Company’s confidential information, ensuring its safekeeping through following information security procedures and good records management.
• We always comply with the Company’s values and behaviours; we help our colleagues to comply and we speak up where we see conduct that goes against our Code. Our Whistleblowing Policy sets out the way in which we may do so in a confidential manner which is fully supported by the Company.

SIGNED BY

General manager